FAQ's

Pink a la Mode FAQ’s:

What if my package is lost or stolen?

Pink a la Mode cannot be held responsible for stolen/lost packages when the USPS/ UPS tracking systems show that the package was DELIVERED. However, in the event that your package was lost, and the shipping service verifies that it was lost, we can help you file a claim with USPS/ UPS to report your lost shipment.

What can I do if I forgot to use my promo/discount code on my purchase?

Unfortunately, we are unable to offer a refund or credit when a reward code has not been redeemed at the time of purchase

How can I change my order or address?

Orders begin processing the minute they are placed and cannot be changed once submitted. Please review your purchase before submitting your order to ensure billing/shipping, quantities ordered. We are not able to add or remove items, or update the shipping address after the order is confirmed.

Do you sell or ship internationally?

We love our international community and would love to be able to offer our products worldwide: however, Pink a la Mode only sells and ships within the 50 United States, Puerto Rico and Guam.

What can I do if the item I ordered arrives damaged?

Please reach out to customer service at support@pinkalamode.com

What if an item I bought goes on sale? 

Sale prices are only valid on new orders.  Sale prices are not valid retroactively and do not apply to orders placed prior to the sale.  Special offers and sales may have specified timeframes, which can be located in the Promotion Restrictions and Guidelines section for each special offer or sale

How can I cancel an order?

Orders begin processing the minute they are placed and cannot be changed once submitted, though you may be able to cancel your order. Cancellation options are available for a short period of time. Please email support@pinkalamode to see if your request to cancel applies to your order.

Cancelled orders of $200 or more are subject to a 15% cancellation fee.

Please be sure to review your order very carefully before submitting it. If your order is not able to be canceled, check out our Return Policy.

Where are you located?
Our warehouse is located in Brea, CA